Our Policies

Acceptance of Terms

By accessing or using the website “Jas Kalakriti”, operated by us ("we", "our", or "us"), you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these Terms, you should not use the Site.

User Responsibilities

Eligibility: You must be at least 18 years old to use the Site.
Account Information: You agree to provide accurate, complete, and up-to-date information when creating an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Account Security: You must notify us immediately of any unauthorized use of your account.

Prohibited Activities

Illegal Activities: You may not use the Site for any illegal purposes or activities that could harm or interfere with the Site's operations or other users.
Content Restrictions: You must not post or transmit any content that is harmful, obscene, defamatory, or otherwise objectionable.

Intellectual Property

Ownership: All content on the Site, including text, graphics, logos, and images, is owned by or licensed to “Jas Kalakriti” and is protected by intellectual property laws.
Usage Rights: You may not reproduce, modify, or distribute any content from the Site without our prior written permission.

User-Generated Content

License: By submitting content to the Site, you grant us a worldwide, royalty-free, and non-exclusive license to use, reproduce, modify, and display such content.
Responsibility: You are solely responsible for any content you post and must ensure it does not infringe on the rights of others.

Data Collection: Our collection, use, and protection of personal data are governed by our Privacy Policy, which is incorporated by reference into these Terms. Please review our Privacy Policy for details.

Limitation of Liability

Disclaimer: The Site is provided "as is" without any warranties, express or implied. We are not liable for any damages or losses arising from your use of the Site.

Indemnification

User Responsibility: You agree to indemnify and hold harmless Jas Kalakrit from any claims, damages, or expenses arising from your use of the Site or your violation of these Terms.

Termination

Termination Rights: We reserve the right to terminate or suspend your access to the Site at our sole discretion, including for violation of these Terms.

Contact Information

Inquiries: For any questions regarding these Terms, please contact us at +91 9818198297.

Miscellaneous

Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in effect.
Entire Agreement: These Terms constitute the entire agreement between you and Jas Kalakriti regarding the use of the Site.

Information We Collect

Personal Information: We may collect personal information that you provide directly, such as your name, email address, and contact details when you create an account or contact us.
Usage Data: We collect information about your interactions with the Site, such as IP addresses, browser types, and pages visited.

How We Use Your Information

To Provide and Improve Our Services: We use your information to operate and enhance the Site and to respond to your inquiries.
To Communicate with You: We may use your contact information to send you updates, newsletters, and promotional materials.

Sharing Your Information

With Service Providers: We may share your information with third-party service providers who assist us in operating the Site and providing services to you.
For Legal Reasons: We may disclose your information if required by law or to protect our rights and safety or that of others.

Security

Protection: We implement reasonable security measures to protect your personal information from unauthorized access and disclosure. However, no system can be completely secure, and we cannot guarantee the absolute security of your information.

Your Choices

Access and Correction: You may access and update your personal information by logging into your account or contacting us.
Opt-Out: You may opt out of receiving promotional communications from us by following the instructions in those communications.

Cookies and Tracking Technologies

Cookies: We use cookies and similar technologies to enhance your experience on the Site. You can control cookie preferences through your browser settings.

Third-Party Links

External Sites: The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

Changes to This Policy

Updates: We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Inquiries: If you have any questions about this Privacy Policy or our data practices, please contact us at +91 9818198297.

Refunds and Replacements

Damaged or Defective Products: We offer refunds or exchanges of equal value for products that are damaged or defective upon arrival.
Replacements: Due to the handmade nature of our products, exact replacements are not available. You may select another product of the same value from our collection.

Video Evidence Requirement

Refund Requests: For refund requests due to product issues, we require video evidence. The video must include:
- The unboxing process, clearly displaying the product.
- A detailed explanation of the issue.
Video Guidelines: Videos must be uncut and provide a clear view of the product and packaging. Refunds cannot be processed without proper video evidence.

Color and Measurement Variations

Color Variations: Slight variations in color may occur between the actual product and the photographs on our website due to lighting and screen settings.
Product Measurements: Detailed measurements are provided in the product descriptions. Please review these carefully before making a purchase.

Return Process

Initiating a Return: To initiate a return or refund, please contact us within 7 days of receiving your order. Provide details of the issue and video evidence, if applicable.
Condition of Return: Returns must be sent back in their original packaging and in unused condition.

Exchange Timeline

Local Shipping: If eligible for an exchange, we will ship the replacement product of similar value within 7-10 days.
International Shipping: For international shipping, replacements will be sent within 15-20 days.

Non-Returnable Items

Custom-Made Items: Custom-made or personalized items cannot be returned unless they arrive damaged or defective.

Refund Processing

Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Processing Time: Approved refunds will be processed within 3-4 days and credited to the original method of payment.

Shipping Locations

Domestic Shipping: We deliver across India. Orders are processed and shipped from our base in New Delhi.
International Shipping: We also ship internationally to various countries. Please contact us for specific international shipping rates and availability.

Processing Time

Order Processing: Orders are typically processed within 1-2 business days. During peak seasons or holidays, processing times may be slightly longer.
Shipping Time:
- Domestic Orders: Estimated delivery time is 5-7 business days from the date of shipment.
- International Orders: Estimated delivery time is 10-15 business days from the date of shipment, depending on the destination country and customs processing.

Shipping Charges

Domestic Shipping: Shipping charges are calculated based on the weight of the package and the delivery location. Exact charges will be displayed at checkout.
International Shipping: Shipping costs are calculated based on the destination country, weight, and dimensions of the package. Charges will be displayed at checkout, and any applicable customs duties or taxes will be the responsibility of the customer.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.

Delivery Issues

Missing or Delayed Shipments: If your order does not arrive within the estimated delivery time, please contact us at +91 9818198297 or email us at jaskalakriti@gmail.com. We will work with the shipping carrier to resolve the issue as quickly as possible.
Incorrect Address: Please ensure that you provide the correct shipping address at checkout. We are not responsible for delays or non-delivery caused by incorrect or incomplete address information.

Customs and Import Duties

For international shipments, customs duties, taxes, and any additional fees imposed by the destination country are the responsibility of the customer. These fees are not included in the shipping charges and will be billed separately by the local customs authorities.

Packaging

We take great care in packaging our products to ensure they arrive safely. Each item is carefully packed to minimize the risk of damage during transit.

If you have any questions or concerns regarding shipping, please feel free to reach out to us at +91 9818198297 or email us at jaskalakriti@gmail.com. We are here to assist you.